SUPPLIER DATA
Information according to the Electronic Commerce Act and the Consumer Protection Act:
Name of the Provider: "Endorphin" Ltd.
Headquarters and address of management: Sofia, "G. S. Rakovski" 145, entrance D
Address for exercising the activity: Sofia, "G. S. Rakovski" 145, entrance D
Correspondence details:
Email: play@endorphongames.bg
Phone number: +359 883 783 383
Address: Sofia, "G. S. Rakovski" 145, entrance G
Website: www.endorphingimes.bg
Supervisory authorities:
(1) Personal Data Protection Commission
Address: Sofia, 15 Ivan Evstatiev Geshov St., Tel.: (02) 940 20 46
Fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg Website: www.cpdp.bg
(2) Consumer Protection Commission
Address: 1000 Sofia, 4A Slaveykov Sq., 3rd, 4th and 6th floors,
Tel.: 02 / 980 25 24
Fax: 02 / 988 42 18
Hotline: 0700 111 22 Website: www.kzp.bg
General terms and conditions for participation in the Game and use of the services provided by "Endorphin" Ltd.
These General Terms and Conditions for participation in the Game and use of the services provided by "Endorphin" Ltd., hereinafter referred to as the "General Terms and Conditions", constitute the terms of the contract between "Endorphin" Ltd. and the participants in the Game, in connection with their participation in the Game. The rules for personal data and confidentiality, available on the website www.endorphingames..bg, are an integral part of these General Terms and Conditions.
For the purposes of these General Terms and Conditions, the "Game" means a live team game with solving a series of riddles and puzzles, which is created and organized by "Endorphin" Ltd. in the Room. The "Room" is the room/rooms in which the Game is held, located in the city of Sofia, at 145 G. S. Rakovski Str., entrance D, ground floor. The participants in the Game enter the Room for the duration of the Game. The goal is to find the exit from the Room by discovering the hidden objects and solving the series of puzzles. Teams of 2 to 8 people can participate in the Game. The duration of the Game is 88 minutes.
Please read these General Terms and Conditions carefully before submitting a request for a Game reservation and before participating in the Game.
Participants are considered to be bound by these General Terms and Conditions and undertake to comply with them, starting from the moment the participant who makes a reservation for the Game checks the box “I agree to the general terms and conditions” and submits his/her reservation request or the moment he/she makes a reservation for the Game and pays the reservation fee on site – with respect to this participant. Pressing the virtual “Book” button by the participant is considered an electronic statement within the meaning of the Electronic Document and Electronic Signature Act (EDES), by which the latter declares that he/she is familiar with these General Terms and Conditions and undertakes to unconditionally comply with them.
"Endorphin" OOD has the right to unilaterally change these General Terms and Conditions at any time, with the relevant change coming into force upon publication of the amended General Terms and Conditions on the website www.endorphingames.bg. Participants in the Game should check the website for changes to the General Terms and Conditions themselves, and "Endorphin" OOD is not obliged to inform them in any other way than by the aforementioned publication of the amended General Terms and Conditions on the website www.endorphingames.bg. If the General Terms and Conditions are changed after a participant has made a reservation for a Game, the General Terms and Conditions prior to their change shall apply in his relations with "Endorphin" OOD.
Each participant undertakes to comply with the provisions of these General Terms and Conditions. Compliance with them is a condition for his participation in the Game.
A. Reservations
1. To reserve a time for a Game, go to the "RESERVE GAME" section, select a free day and time and reserve it using the online reservation system. It will guide you through all the necessary steps. To make a reservation, you must provide true, complete and up-to-date information about: your full name, telephone number and email address. During the reservation process, you will be required to make a declaration regarding your personal data by checking the box: “The personal data provided by me is true, complete and up-to-date. I agree to the processing of the same by "Endorphin" Ltd. for the purposes specified in the Personal Data and Privacy Policy”
2. If the above data is not true, complete and up-to-date, you are responsible for this and risk not being able to make a successful reservation for a Game, or not being able to be properly identified when you show up at the Game time and associated with the specific reservation. In this case, you may be denied access to the Room and the conduct of the Game. "Endorphin" Ltd. is not responsible for this and is not liable for a refund of the reservation fee or the full price of the Game or any compensation.
B. Payment Methods
The price for the Game can be paid in the following ways:
Payment in hand, on site. Payment on site can be made at our address in Sofia, at 145 G.S. Rakovski Str., entrance D, ground floor.
Payment upon reservation through the online reservation system on our website.
C. Purchasing a voucher
To purchase a voucher for the Game, you must:
fill out the online voucher order form. Pay for the voucher online or on site.
come to us on site to receive a physical paper voucher, if you wish, in addition to the electronic one that you will receive.
To purchase the voucher, you must pay the price for the entire Game in advance on site with us, by transfer to our bank account listed above or through our online payment form. If you pay by bank transfer, you must indicate the unique voucher code in the “reason for payment” field of your payment order/payment note. Keep the receipt or bank payment document and give it to the voucher user. The voucher can be used once against the provision of the voucher itself and a copy of these documents before the start of the Game. The recipient of the voucher can use it by choosing the desired day and time for the Game and making a reservation within its validity period. The voucher is valid for 12 months from the date of its issue. One voucher can be used to pay for only one Game for the number of people indicated on the voucher. Additional players in the team can pay the difference on site.
D. Other conditions
1. Before the start of the Game, each participant will be instructed on the rules for participating in the Game and the safety rules.
2. Smoking is not allowed in the Room and the surrounding area. The consumption of food and drinks, intoxicants and narcotics is also prohibited.
3. Participants who are visibly intoxicated or drugged, people under the influence of narcotics, as well as participants who show aggression are not allowed in the Game.
4. The import and use of weapons, ammunition, explosives, pyrotechnics, other generally dangerous substances, narcotics and intoxicants and any other substances prohibited for use and/or dangerous to the health and life of visitors are not allowed in the Game.
5. Although we are fans of all animals, please leave your pets at home.
6. The room and the area in front of the entrance are under constant video surveillance. Through information signs placed in a prominent place, individuals are notified of the use of technical means of monitoring and control, without specifying their location. By submitting a request for a Game reservation and/or entering the premises that are under video surveillance, it is considered that the participants are informed about the video surveillance being carried out and agree to it. It is dictated both by the nature and principles of the Game, and in view of the security and safety of the participants. The participants also agree that the photos, video and sound recordings from the Game will be stored and processed by "Endorphin" Ltd. and will be used by the company for statistical and marketing purposes without limitation of time, territory, environment, methods and means of use. If the participants do not agree with the above, they may express their disagreement in writing by submitting a specific declaration on site.
7. Each person participates in the Game at their own responsibility and risk. Each participant is also responsible for their personal belongings and luggage. "Endorphin" Ltd. is not responsible for lost, stolen or damaged personal belongings and luggage of the participants in the Game.
8. The identity documents and luggage of each participant in the Game may be requested and checked by the Room operator, both upon entering and exiting the Room, in case the Room operator suspects a violation of the law or these General Terms and Conditions by a participant or with his or her assistance. The participant's identity document may also be checked by the Room operator in order to establish the identity of the person who made the reservation (so that no one else can take advantage of the reservation you paid for), verify the participant's age or verify the data filled in the declaration under item 2 above.
9. If a person suffers from diseases that are activated or exacerbated by narrow and dark spaces, locked spaces, unusually strong or weak light, sudden light or sound, monotonous noise and the like, or suffers from asthma or claustrophobia, epilepsy, heart disease, or is pregnant, their participation in the Game is not recommended and is entirely at their own risk. If a participant in the game is pregnant, they should notify the Game operator.
10. If a participant's health condition or important reasons require it, the Game can always be interrupted and the participant can leave the Room.
11. "Endorphin" Ltd. collects, processes, uses and stores personal data provided by participants only for the purposes of the Game and in accordance with the Personal Data Protection Act. The Company is registered as a personal data administrator within the meaning and order of this Act. The Company will not provide the personal data of the participants in the Game to third parties. More information regarding the processing of personal data provided by the participants can be found in the "PRIVACY POLICY", provided as a separate link on the website endorphingames.bg.
12. "Endorphin" Ltd. has the right to send the participants in the Game automatic electronic messages related to the reservation of the Game, as well as electronic messages in connection with the services provided by "Endorphin" Ltd., promotions, changes in the conditions, inquiries, etc. By accepting these General Terms and Conditions, the participants in the Game agree to receive commercial messages from "Endorphin" Ltd. If you do not wish to receive such commercial messages, you should send an explicit email to our contact address.
13. The puzzles, including but not limited to their appearance, design, model, components, elements, principles of action and sequence of action, the plot, objects, mechanisms, devices, furnishings, equipment and interior solutions in the Room are the result of the efforts of many people. In order to protect their rights and their work, the use of cameras, video cameras, mobile phones, any other mobile devices, such as iPads and iPods, laptops, as well as any other recording, filming or broadcasting devices is prohibited in the Room.
14. "Endorphin" Ltd. reminds that any recording, filming, copying, reproduction, distribution, broadcasting or transmission of the objects or parts of the interior of the Room or of the items, materials, objects, mechanisms, devices, equipment and furnishings or puzzles in the Room without permission is a crime punishable by imprisonment for up to 5 years. "Endorphin" Ltd. prohibits such actions on the territory of the Room. The Company warns the participants that any violator will be immediately removed from the Room, detained and handed over to the law enforcement agencies, and the equipment used by him - confiscated by them.
15. Each participant in the Game undertakes not to share with third parties any information regarding the sequence of the Game and the puzzles in the Room, including but not limited to information regarding the appearance, design, model, components, elements, materials used, principles of operation of the mechanisms, the sequence of solving the puzzles and in general any information regarding the items, materials, objects, mechanisms, devices, equipment and furnishings located in the Room.
16. The brands, signs and logos of Endorphin Games that you see on the website endorphingames.bg, on our Facebook page and in all our advertising and promotional materials are the intellectual property of "Endorphin" OOD and cannot be used by anyone in any way and by any means, without the prior, express, written consent of "Endorphin" OOD for this.
17. Theme of the game. The theme of the game is inspired by the series Breaking Bad. Through the eyes of the main character - a father with cancer and a chemistry teacher who manages to break up a huge drug cartel - and through a unique director's interpretation, the problem of drug trafficking is examined. The room is designed and furnished with a fake film set as a chemical laboratory. There are no objects or props in the Game that are contrary to moral and educational norms. Violence, racism, incitement to illegal actions, drug addiction, trafficking in illegal narcotics, medicines, etc. are not suggested.
18. Adult version. Due to the complexity of the Game in its original version, the Room is open to persons over 18 years of age. As an exception, persons under 18 years of age may also be allowed to participate in the Game, at the discretion of the Room operator, and if they are in a team with adult companions. All players under 18 years of age must play with an adult companion, parent, guardian, or custodian, and the team is presented with the scenario for minors.
19. Lite version. When choosing a version for children during the reservation, the game is prepared with a light version of puzzles and a plot appropriate to the age of the participants. In the light version of the puzzles, participants under 14 years of age are allowed. In this version of the game, our employee - animator, who plays the role of a chemist-assistant, monitors the correct use of the inventory and puzzles and helps in case of difficulty in the game.
20. Scenario and mission. For adults: The team must manage to exit the Room in 88 minutes, overcoming all the challenges and discovering the formula for the secret blue crystals. For children: The team must manage to exit in 75 minutes, overcoming all the challenges and discovering the formula for a serum against a virus threatening humanity. The operator interprets the story according to the players' engagement and develops it, according to their age and interest within the framework of the initially presented mission.
21. "Endorphin" OOD has the right to deny access to the Room to persons who should be accompanied by a companion, but such a companion is missing or does not meet the criteria for a companion established in item 18, regardless of whether these persons have made a reservation or have paid the full price for the Game. In cases where "Endorphin" OOD denies access to the Room pursuant to the preceding sentence, "Endorphin" OOD shall not be liable to refund any paid reservation fee or Game price or any compensation to the persons denied access.
22. Persons who do not comply with or do not comply with these General Terms and Conditions will be asked to leave the Room, regardless of whether they have already made a reservation or paid the full participation fee and regardless of whether the Game has already started. If they refuse to leave the area of the Room voluntarily, the persons will be forcibly removed by the called police authorities in accordance with the procedure provided for this. In cases under this paragraph, "Endorphin" OOD shall not be liable to the persons who have left or removed a refund of the paid Game price, as well as any compensation.
23. Without prejudice to the applicability of the mandatory provisions of the law, the liability of "Endorphin" OOD for damages related to or arising from the services offered by the company, including damages caused by the company during, on the occasion of or in connection with the organization and conduct of the Game in the Room, is limited to liability for intent and gross negligence, and in material terms - to the price paid by the participants for the relevant services (e.g. Room reservation fee, Game price).
24. "Endorphin" OOD does not bear any personal or material liability for damages caused to the participants in the Game as a result of improper use of the Game and the puzzles therein or failure to comply with these General Terms and Conditions.
25. "Endorphin" Ltd. is not liable in the event of force majeure circumstances, as well as in other circumstances that are not under the control of the company or that the company could not foresee or prevent, and which prevent the conduct of the Game or interrupt it (e.g. natural disasters, deteriorated weather conditions, strikes, martial law or unrest, legislative changes or acts of government bodies, problems with Internet access, power outages, etc.)
26. To solve the puzzles, no physical force is required, nor the application of strong pressure, tension or other similar actions. Each participant in the Game must preserve the integrity and not break, damage, take away or otherwise harm the elements of the Game. "Elements of the Game" are understood to mean any parts of the interior and exterior of the Room, the riddles and puzzles in the Room and all other items, materials, objects, mechanisms, devices, equipment and furnishings located in the Room.
27. "Endorphin" Ltd. has the right to make financial and other claims against the participants in the Game for violating these General Terms and Conditions. "Endorphin" Ltd. also has the right to make financial and other claims against the participants in the Game for any damages (losses suffered and lost profits) as a result of improper use of elements of the Game or as a result of broken, damaged, lost or stolen elements of the Game. The participants in the Game who have caused such damages, or who have directly or indirectly contributed to their occurrence, owe compensation to "Endorphin" Ltd. Participants understand and agree that the damages of "Endorphin" OOD may be expressed not only in costs for restoring the broken, damaged, stolen or missing element, but also in the suspension of the Room's operation for an indefinite period of time, in the inability to make reservations or in failed reservations or Games of subsequent participants, in the payment of compensation for such failed reservations or Games and the like. 26. Your opinion is important to us. "Endorphin" OOD maintains a register for praise, complaints and claims on the territory of the Room. Claims are accepted during all working hours of the Room, as well as at the company's management address. You can also provide opinions, recommendations and comments on our Facebook page and at the official email: play@endorphingames.bg.
28. With the oral or written consent of the participants in the Game, the Room operator or another person from the Endorphin Games team may photograph them or record them on an audio/video recording. The photographs, videos and audio recordings are the property of "Endorphin" OOD and may be used by the company for advertising, marketing and promotional purposes, including, but not limited to, being copied, reproduced, stored, modified, publicly disclosed, published and distributed in any form, on any media and in any environment, without limitation in time or territory, including, but not limited to, in printed materials, Facebook, other social networks, on the website endorphingames.bg, in the Internet space, etc., without "Endorphin" OOD owing any remuneration or compensation to the persons photographed or recorded. The ownership rights and intellectual property rights to these photographs, videos and audio recordings belong entirely to "Endorphin" OOD.
29. By agreeing to a reservation in another room of another organizer, made by a representative of "Endorphin" OOD, it will be considered that you have automatically agreed to making the reservation, to the General Terms and Conditions of the other organizer, by declaring that you will familiarize yourself with them on the website of the respective organizer or on site during your visit.
30. By accepting these General Terms and Conditions, the participant gives his/her explicit consent for the electronic address (email) provided by him/her, used when booking or registering to participate in the Game, to be used by the Organizer to send information and marketing messages, including, but not limited to, notifications about new games, special offers, discounts and events related to the Organizer's activities. The participant has the right at any time to opt out of receiving such messages by clicking on the unsubscribe link included in each message, or by explicitly notifying the Organizer by email.
For issues not settled in this contract, related to the implementation and interpretation of this contract, the laws of the Republic of Bulgaria shall apply.
All disputes between the parties under this contract will be resolved by the competent court or the Consumer Protection Commission.
These general terms and conditions enter into force for all Users on 11.11.2016.
The possible invalidity of any of the provisions of these general terms and conditions will not lead to the invalidity of the entire contract.
